Meet the Team

John Dimitropoulos

Founder & CEO

Craig Saphin

Head of Strategy

Emma Livingston

Head of Human Services

Bernard Yeo

Head of Sales & Operations

Hailey Romeo

Head of Marketing

Gautam Kulkarni

Senior Project Manager /
Program Manager

Gopal Govindarajan

Senior Technical Business Analyst/Data Analyst

Robert Hanich

Business Remodelling Expert

Yohannes Hadisurja

Senior Business Analyst

BernadetteMahoney

Program Manager

Ramkarthik
Chandrasekaran

Environment Lead

Brooke Hunter

PMO Analyst

Ross Tomei

Principal Business Analyst – Digital

About John

Areas of expertise:

  • Organisational change management
  • Large scale waterfall and agile program delivery
  • Core Banking and digital technologies
  • Technology Leadership, Strategy, Delivery models
  • Operational excellence

John is a highly experienced program delivery executive and currently regarded as one of the most talented people leaders in the Australian Financial Services and Information Technology industries. John has a wealth of experience in business and technology transformations, digitisation, system integrations and complex program delivery. He has consistently and repeatedly directed large scale, multi-million, multi-regional, multi-vendor, high complexity transformations for tier 1 and tier 2 financial institutions in the region.

What John Brings

John is a charismatic and inspiring leader. He has led teams of up to 700 project people and budgets of up to $350AU. John has consistently demonstrated great resilience and determination throughout his stellar career being one of few elite delivery people in financial services who has accomplished successful transformations in 3 of the largest 5 Banks in Australia. The trifecta as John calls it. John is held in the highest regard by his clients, peers, partners, employees and vendors for his work ethic, integrity and infectious passion for success. John is the founder and the current CEO of Liberty IT Consulting Group.

Key Achievements

John has a consulting and software engineering background and brings close to 25 years of commercial experience from active involvement in domestic and international engagements.

Most notably, John was involved with the digitisation of Australia’s most prominent investment bank, the core banking modernisation of Australia’s largest consumer bank, the systems uplift of the largest non-bank mortgage provider (at the time) in Australia and the implementation of customer centricity and banking software replacement of the second largest consumer bank in Australia. Early on in his career John consulted on international assignments across Australia, Europe and the middle East.

“There is nothing that cannot be done. Only people who can and will do.”

About Craig

Areas of expertise:

  • Strategy & Innovation
  • Business Sustainability & Growth
  • Executive Coaching

Craig Saphin is a seasoned executive with over 28 years’ experience in Asia Pacific Operations. He has CEO, General Management, Executive and Non-Executive Directorship, Board oversight and full P&L experience for public, private and not-for-profit organisations.

His highly-developed skill set, and experience includes strategy development and execution for growing businesses and turn-around for troubled entities.

His leadership philosophy is grounded in the investment in the right people, talent development and empowerment.

What Craig Brings

Craig is instrumental in driving business acquisition and post-merger integration projects. He has managed start-up companies in Korea, Singapore, China, and India.

Cross-culturally he has formed and lead diverse leadership teams across most of Asia, Japan, China and Australia.

Craig is a Certified Executive Coach and has an Executive MBA from AGSM in Sydney.

Key Achievements

Previously Craig was Executive Director with the technology and HR services company, en Japan Inc., which is a publicly listed company in Tokyo. He also held the role of CEO at en world where he led the growth strategy of the recruitment company from 100 members in Japan to 800 members across seven countries across Asia and Australia in 5 years.

Before this, he worked in executive roles leading diverse teams in Australia, China, Japan and Asia for the US technology company, EFI Inc. and a Japanese company, Fuji Xerox.

Currently, as a none executive director, Craig holds a position on the board of Ignite Limited (ASX:IGN).

“Have a go, find your limit”

-Craig Saphin

About Emma

Areas of expertise:

  • People & Relationship Management
  • Human Resources / Resource Management
  • PMO

Emma is a highly experienced relationship manager and is regarded as one of the most accomplished, interpersonal and passionate managers in the HR, Resource and Recruitment industry.

She specialises in the management of Information Technology professionals within Australia Financial Services & Banking and has successfully delivered the most talented professionals for the largest, most complex programs across business and technology.

Emma balances day-to-day tactical HR & People Operations with developing and executing vision and strategy. She thinks outside the box and develops and implements people policies and processes that “always” put people first.

Emma is a proud mum to her daughter who keeps her busy 24 x 7.

What Emma Brings

Emma has a love for helping people grow, evolve and discover their existing untapped potential. Strategically and operationally she is committed to building the necessary foundations to support both business and individuals whilst always keeping “Culture” in mind. Emma acts as a true partner in all things HR, People and Performance and Resource Management, and executes people strategies, as well as programs that support business objectives.

She is passionate about challenging the conventional thinking of HR and has the experience to support an agile team.

Key Achievements

Emma has led the recruitment for several key programs across the banking industry including the hiring of over 150 Resources for the Commonwealth Bank of Australia’s Core Banking Modernisation Program.

Throughout her career, Emma has successfully built her brand as the leading Relationship Manager across Australia’s Banking & Finance Industry for both Consultants and Clients alike.

“A good head and a good heart are always a formidable combination.” 
– Nelson Mandela

About Bernard

Areas of expertise:

  • Leadership
  • Strategic Alliances
  • Business acumen
  • Operational excellence

Bernard started his career in recruitment in 2005 with Options Group, a global financial markets recruitment firm where he covered the Asian (Tokyo, HK, China and Singapore) and US markets. He later on founded his own boutique recruitment firm with offices in New York, Tokyo, Hong Kong and Beijing for 5 years focusing entirely on the investment, private equity, hedge fund and capital markets space across Asia and the US. In 2015, Bernard was approached and appointed by Recruit Holdings, one of the most prominent recruitment companies in the world, to oversee their largest Executive Asian brand business as the Regional Head of China, HK and Taiwan.

After a series of re-structures and re-branding by Recruit, Bernard made a big decision to change direction and shift focus to professional services and consulting, investments and project work based out of Sydney, Australia. He relocated to Sydney with his two young kids and his wife but still maintains a strong network and contacts within Asia, Australia and the US. Bernard sees tremendous opportunities for Liberty IT to further develop its legacy and services footprint within the financial markets and technology space in Australia, Asia and also the US..

What Bernard Brings

Bernard contributes by bringing to bear global leadership and operational fortitude, business development and growth planning expertise and help strengthen strategic partnerships.

Key Achievements

Bernard has had a rich history of transforming distress portfolio companies into multiple x % returns with a double digit IRR.

  • 30% growth and margins year on year (Hong Kong)
  • 20% growth and margins year on year (Taiwan)
  • 20% growth and margins year on year (China)
  • 25% growth and margins year on year (Japan)
  • 18% growth and margins year on year (US markets)

“You are what you are in the world – and that’s one of two things: you’re either somebody, or Nobody.”

-Frank Lucas

About Hailey

Areas of expertise:

  • Digital Marketing
  • Social Media
  • Communications

Before joining Liberty IT Hailey spent nearly a decade working in the social media and marketing space for various well-known brands and start- ups.

Hailey has undertaken a variety of marketing roles such as managing social media platforms, building and maintaining customer bases, managing the strategy of digital platforms and establishing a clear and strong brand voice for varies companies. Her expertise is within digital marketing space, the customer experience cycle and loyalty programs.

In addition to her extensive digital and marketing experience, Hailey is also a civil celebrant appointed by the Australian Government. She enjoys doing this on her weekends and spending time with her family.

What Hailey Brings

Hailey has a love for branding, digital marketing and social media. Hailey knows what truly drives conversions, creates engagement, and consumer loyalty—and it’s not just about mastering the perfect marketing plan. She believes it is about how well you connect with the consumer you’re trying to help and how you communicate your understanding back to them. She has a passion for all things marketing and that energy shines through all her work.

Key Achievements

Some of the larger projects Hailey has led, were the launch of mobile sites, re-launching customer loyalty programs, managing implementation and the operations of CRM systems, hosting product launches and events and executing SEO and SEM campaigns.

“Feel the fear and do it anyway”

-Susan Jeffers

About Gautam

Areas of expertise:

  • Core Banking Modernisation
  • Teradata, Group Data Warehouse (GDW)
  • Regulatory Compliance & Reporting
  • Data Analytics & Business Intelligence
  • Project Design, Planning and Implementation

Gautam is an experienced project management professional who is currently managing projects in the Software Development, Core Banking and Business & Compliance arena for Australian Financial Services and the Airline markets.

In addition to being PMP and Prince 2 certified he has well-deserved reputation in ensuring complex projects are consistently delivered within agreed timelines and budget.

What Gautam Brings

Gautam has a track record of planning and coordinating all project phases from conception, through to design and execution using Waterfall and Agile methodologies. His current and prior engagements have seen him manage teams of over 30 employees which has allowed him to develop unrivalled People and Leadership capability.

He is able to successfully structure solution delivery teams and manage all aspects of the SDLC and can partner with functional groups and technical teams to ensure products and services are aligned with business needs. He has a broad skillset which includes Regulatory Compliance, Teradata, Group Data Warehouse and BI.

Gautam’s career objective is to be a valuable member of a professional and successful corporation.

Key Achievements

Gautam has received multiple accolades from his time working with the Commonwealth Bank of Australia including the Quarterly Team, Leading Light and CEO Team Awards.

Additionally, throughout his career Gautam has successfully delivered several major programs of work including an SAP Upgrade for Travelex, Core Banking for CBA across Commercial Lending and a Digital Transformation program for Qantas.

“Fortune favours the brave”

-Terence

About Yohannes

Areas of expertise:

  • Business Analysis
  • Retail, Corporate & Institutional Banking
  • Online / Digital

With over 20+ years as a Senior Business Analyst, predominantly in the Banking industry, Yohannes has worked across large core organisational transformation projects (CBA, Westpac and RMS) and process re-engineering initiatives (DPE, Qantas, Ellerston Capital).

He has extensive knowledge of various Banking products and processes including deposits, transactions and lending across Retail, Business, Corporate and Institutional Banking. Additionally, Yohannes has had significant exposure across assisted channels (assisted and Online/Digital) and has contributed to the successful delivery of several programs of work.

What Yohannes Brings

Yohannes prides himself on being able to learn new things quickly and hitting the ground running. He is a proven problem solver, able to think of out of the box in order to solve complex problems and develop methodical action plans to resolve them in a timely manner.

He is also an excellent communicator, able to establish relationships with stakeholders from different levels within the organisation and facilitate discussions effectively to ensure clarity for the proposed direction.

He has excellent business analysis capability and the required expertise to deal with challenging people or situations, find better ways of working, and continually be a participative and performing member of the team.

Key Achievements

Yohannes has received a CEO award for playing a pivotal role in delivering the $500mill+ Multi Currency on Core (MCC) project on time and on budget.

Additionally, he has successfully delivered new EDRMS system training for 400+ users across 5 different location within NSW for Department of Planning & Environment (DPE) with only one week’s worth of preparation.

“Opportunities multiply as they are seized.”
-Sun Tzu

About Gopal

Areas of expertise:

  • Business Intelligence (BI)/Data warehousing solutions
  • Retail Banking projects and Core banking
  • Project management and delivery

Gopal is an insightful, result-driven professional offering a progressive, 12 year career in information technology. He has had repeated success contributing and directing IT projects from inception to execution, by strategically designing and providing solutions to achieve quality delivery. Gopal excels at providing comprehensive solutions, data analysis and project delivery support..

What Gopal Brings

Extensive experience and knowledge in business analysis with sound database skills to interpret, analyse, transform data and report to business requirements. Gopal has the capability to manage requirements gathering, fit-gap analysis, configuration, specifications and documenting. He has a good understanding of data, business flow and process around banking products such as deposits and transactions, home loans and personal banking and insurance. He is also experienced in delivery management, project planning, conducting scrum ceremonies, risk assessment and resource management.

Key Achievements

Gopal has been recognized as an outstanding team player and leader, having managed a vendor team of 30+ staff for and insurance ODS project He has successfully delivered correspondence capability and batch and downstream applications for the core banking modernisation program with CBA. Additionally, he has had experience in a variety of roles such as Developer, Test Leader, Business Analyst And Solution Delivery Manager.

“In the middle of difficulty lies opportunity”
-Albert Einstein

About Robert

Areas of expertise:

  • large scale waterfall and agile program delivery
  • core Banking and digital technologies
  • strategy formulation
  • business case development
  • program initiation and uplift
  • software application deployment
  • software upgrades
  • infrastructure and cloud implementations

A determined, reliable, achievement oriented and excellence driven professional with outstanding leadership and management skills, successfully leading teams of various sizes to outstanding results.

Highly developed analytical skills and excellent in providing problem resolution. Great communication skills and experience in dealing with both internal and external customers and all levels of management.

An attitude of “get it right first time” and “there’s always a better way” has resulted in outstanding customer service, quicker and more efficient ways of doing things and delivery of outcomes beyond expectations.

I also possess a great sense of humour and look to have fun – a key asset in any environment.

What Rob Brings

An experienced lead, delivering across multiple, high complexity release delivery planning and methods with excellent oversight across business and product streams, technical integration architects and delivery teams (both vendor and onshore & off shore internal), infrastructure teams and security architects. Rob engages and leads a project by empowerment, defining the broader context, and to progressively link the work of one or more teams with the rest of the business.

Rob’s diverse industry experience with extensive banking knowledge of 20+ years in the domains of consumer, commercial and institutional banking, freight, high education, risk management, finance and consulting. Rob has excellent knowledge of products and business processes, he is customer focused, payments savvy, and a sound risk and finance management understanding.

Key Achievements

Rob has held Executive Business Program Manager positions at the largest Bank in Australia for many years with the highlight being his leadership of the business transformation of the consumer and commercial bank through the CBM Core Banking SAP program. Further to that, Rob has held business risk management positions for a multitude of years minimising and mitigating

“Never doubt that a small group of thoughtful, committed citizens can change the world.”
-Margaret Mead

About Ram

Areas of expertise:

  • Areas of expertise:
  • Data Warehousing & Business Intelligence (BI),
  • Banking Operations, Credit Risk Regulatory and Payments
  • Migration Support

Ram is a dedicated and results-oriented professional with over 16 years of experience in delivering projects for the Australian and Asia-Pacific markets. He displays strong proficiency in data warehousing, business intelligence (BI), banking operations, credit risk regulatory, Payments and Basel II.

What Ram Brings

Ram can effectively manage, lead and mentor large teams. His project experience includes batch processing, product offer launches and migration support, with a specialisation across retail and commercial product launches within a banking arena.

His key skills include client workshops and staff resource planning. His excellent organisational and project management skills allow him to effectively deliver complex projects within tight timelines. Ram is also skilled in risk and compliance controls and is able to identify and address issues effectively.

Key Achievements

Ram has been consistently recognised for team communication and dedication to his work with the Commonwealth Bank. He has been awarded the Quarterly Team Leading Lights Award 4 times.

Notable programs Ram has successfully delivered throughout his career include 4 major releases for the Core Banking Program at the Commonwealth Bank, 2 major critical regulatory projects (AvP and Claims 3) for CommInsure and he has also implemented 40 SWR’s (Small Work Request) in a year without a single production incident.

“Strive not to be a success, but rather to be of value”
– Albert Einstein

About Bernadette

Areas of expertise:

  • Technical Solution Design and Delivery
  • People Leadership
  • Ways of Working

Bern is a driven IT Professional with extensive experience in delivering quality Technology Enabled Solutions in the Banking and Insurance industries.

She has a proven track record of successful Agile solution delivery. She possesses strong communication skills and is passionate about building empowered teams that are focussed on delivery, continuous improvement, effective risk management and collaboration.

What Bernadette Brings

Bern’s key competencies include People Leadership, Technical Solution Delivery and Design and Agile ways of Working.

She thrives on leading, empowering and inspiring team members across large Project Teams and driving a culture that fosters creativity and innovation. Bern has extensive experience establishing successful delivery frameworks to enable scaled agile delivery and is the capability to effectively lead technical solution Design and Architecture teams to identify creative, simple solutions to address business needs.

Key Achievements

Bern has played an integral role in some of the Banking and Finance Industries most notable programs.

For the Commonwealth Bank of Australia, she led a Community of Practice that represented 250+ individuals involved in any aspect of IT Solution Design. Her key focus was to establish aligned delivery practices across Commonwealth Bank’s SDLC. She also played a delivery leadership role across multiple Customer Systems programs of work including Customer Nexus, Customer Relationship Foundation and Service Operations Automation.

Additionally, she successfully delivered the Suncorp Legacy Simplification Program (LSP) by driving and coordinating deliveries across business units to multiple Commercial Insurance programs running under the LSP banner.

“Never doubt that a small group of thoughtful, committed citizens can change the world.”
-Margaret Mead

About Brooke

Areas of expertise:

  • Stakeholder management
  • Project Coordination
  • Resource Management

Brooke is a results oriented PMO Analyst who is experienced across end to end project coordination, PMO support, human resources, resource management and consulting services.

She is a highly dedicated and hardworking IT professional with more than 6 years of work experience providing excellent cross-functional project support across both transformation and process improvement programs within the banking industry.

What Brooke Brings

Brooke brings a background of strong stakeholder management skills that allow her to build on relationships effectively, and successfully execute her deliverables. She is a highly organised, efficient problem solver who thrives on working in a high performing project environment.

Brooke likes to be busy. She has a willingness to learn and is a resourceful team player who enjoys making energetic contributions to both projects and company objectives alike.

Key Achievements

Brooke has been an integral PMO resource for multiple process improvement and transformation projects throughout her career. Her previous positions have allowed her to play the role of PMO Support SME to help drive quality outcomes across the programs.

She has received a high achievers award from Westpac for her efforts with diversity recruitment and has consistently won awards for top achievers across Australia, 4 years in a row as a recruitment consultant.

“Be the reason someone believes in the goodness of people”

About Ross

Areas of expertise:

  • Superior stakeholder engagement
  • Coaching, practice uplift and mentoring
  • Banking, Superannuation, General Insurance and Retail

Ross is a results driven professional who is passionate about helping organisations transform their business through the adoption of digital technology. As an experienced mentor and people leader with experience leading teams of Business Analysts, Ross has a proven track record of building high performing, proficient, and switched on individuals, who are empowered to make a difference and place the customer at the heart of everything they do.

What Ross Brings

Ross brings a partnership approach with the determination to understand core business problems, recognise business value and identify opportunities for improvement. His focus is to deliver high quality outcomes and deliverables independently and in team oriented environments.

As a Principal Business Analyst. Ross enjoys mentoring and coaching others with the aim of empowering them to perform at their best..

Key Achievements

Throughout his career Ross has worked extensively in the Banking, Financial Services and Government Industries.

He has established a new Business Analyst Practice for Transport for NSW, delivered new online capability for renewal of Drivers Licences in NSW (which won the 2016 NSW Premiers Awards) for Roads and Maritime Services/Service NSW.
Additionally, Ross has received quarterly recognition award for delivering high quality business requirements and excellence in customer stakeholder engagement, Macquarie Bank.

“Tell me and I forget. Teach me and I remember. Involve me and I learn”.

-Benjamin Franklin

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If you are interested in talking to us and discovering how we can serve you, feel free to request a consultation using the form on this page or calling us on +61 (02) 9238 8094